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Thank you for the lovely flowers you sent me, the flowers lasted two weeks! Really professional ! Sarah, Tel Aviv.

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  • Hens flowers terms of use


    flowers-chen.co.il is a site selling flowers, plants, gifts and more, nationwide.
    Reservations Center Hours : Sunday - Thursday from 8am to 8pm. and in Friday's until 2pm.
    Orders between Sunday till Thursday will be accepted online until 7pm, Fridays and holiday eves until 2pm. After these hours telephone reservations will be accepted only

    On Fridays and holiday eves - we can not guarantee on time delivery - shipment reaches its destination during the day.
    If you purchased after our activity hour's the shipment will be deliverd the next buisness day .
    Orders which were received on Saturday, will be sent on Sunday.
    Reservation will be within 5 hours after its approval in case of local delivery only
    remote deliveries will be during the day .
    Any request about the time of the shipment arrival will be done through telephone reservation center by phone: +97236762868. the shipment will be after the approval of each customer's personal information required from the presence of the reservation.
    Purchase can be made with credit card directly, or make a purchase by telephone. Shipment will be made only after a full charge of credit card, and after filling out all relevant details of the recipient. As correct address, phone numbers and more. After completing each order, is displayed on the screen a booking confirmation number and e-mail was sent to the customer's order number. Customers must ensure that registration and / or print the order number regardless of the sending confirmation e-mail. Customers must ensure that e-mail sent from Hen's flowersare not defined as spam.
    We have products that you can not buy them without combining with flowers, an exception when the client only by contacting our reservation center.
    Once one of the flowers in the picture is not in stock, we will combine different flower with the same character and same color corresponds to the bouquet , without damaging the nature and character of the bouquet.
    Hen's flowers photos on the site represent the "regular" size of the products. When the buyer asks for the same size product image does not change, what changes is the amount and according to the amount we will increase the product obtained.
    Cancellation of orders:
    You can cancel an order within an hour from making only and if the shipment didnt deliverd yet in the case where the order was deferred date can cancel up to 3 hours of being implemented and if not out of the store executive. Any cancellation will be only with contacting reservation center.
    If product gets is not the destination of the shipment and the product was returned to the store, product orders will be charged only the shipping price. If the customer asks to send the product again - another delivery amount will be added to the amount of reservation.
    Shipment that was deliverd and in the following reasons have not submitted will be charged 30% of the reservation. The reasons are as follows: 1. wrong address. 2 - get the order was not interested in flowers .3 - The recipient is not found in home for few days
    Each buyer my services site in any way represent and warrant reading the terms and agreed to it.
    Thank you .